Social Media in an Emergency: A Best Practice Guide

This best practice guide has been developed by the Wellington CDEM Group and is effective from the 1st July 2012. Contents include:

• Important considerations before engaging in social media
• Technology types
• Trends in social media use
• Further technological information
• Policy and strategy considerations
• Creating a strategy for the use of social media
• Staffing for social media
• Managing resourcing issues
• Appropriate social media use for employees
• Streamlining of information release and labelling of reliability
• Key considerations for gathered information in an emergency event
• Design of sites
• Legal considerations